Returns and Refunds
WHAT IS HONEST TOY’S RETURN POLICY?
If you are unhappy with your purchase from Honest Toys for any reason, you may return it within 14 days for a full refund (less promotional discounts and shipping charges).
Returned items must be in new, unused condition with all original packaging intact and tags attached.
We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging or is damaged, missing any labels, instructions, or pieces.
Returned items that have been opened or are no longer in intact packaging are eligible for store credit only if accepted for return. Item may be subject to a 25% restocking fee or will be returned to customer at customer's expense.
For Items You Purchased: We will issue a full refund via EFT for items returned within 14 days of sale date. You will be contacted for your bank details.
For Items Received as a Gift: We will issue a store credit in the form of an electronic Gift Card. Please include the email address to which you would like the gift card issued with your return.
HOW DO I RETURN A PRODUCT?
To return any item(s), please pack the item safely and securely. You can use the original box the item was shipped in if the size is appropriate. Please send the item to the following address:
Honest Toys - Returns
37 Stella Road
HOW WILL MY REFUND OR STORE CREDIT BE CALCULATED?
Your refund will be calculated based on the price paid minus any, discounts, and shipping charges, if applicable.
A refund for returned items will be done via EFT. If an item was received as a gift, we will issue a gift card to the recipient for the value of the returned item(s). Please include the email address to which you would like the gift card sent.
Sale and clearance items are eligible for store credit only.
The refund amount will be calculated based on the price paid minus any discounts, and shipping charges, if applicable.
If the merchandise returned causes the original order subtotal to fall below the R800 threshold for free shipping, applicable shipping charges will be deducted from the refund amount.
WHEN WILL I RECEIVE MY REFUND OR STORE CREDIT?
You will receive a refund (for items you purchased) or store credit (for items received as gifts) within seven (7) business days of receipt of your returned merchandise.
STILL HAVE QUESTIONS?
Email us at firstname.lastname@example.org and we will do our best to assist.