What kind of guarantee do you offer?
We want you to be 100% delighted with your purchase from Honest Toys! If you are unhappy with your purchase for any reason, you may return it within 14 days for a full refund (less promotional discounts and shipping charges). Returned items must be in new, unused condition with all original packaging intact and tags attached.
What payment methods are accepted?
We accept Visa and Mastercard through Payfast, Snapscan, Ozow and EFT.
How do I use a promotional code?
You may enter your code during checkout at the time when you enter the shipping address. Only one promotional code may be used at a time. Please note that using a promotional code may cause the subtotal to drop below the R800 threshold for free shipping.
Coupons must be applied to your order at time of checkout in order to qualify for a promotion. Promotional discounts cannot be applied once the order has been submitted. If you have questions or are having trouble with a coupon, please email firstname.lastname@example.org before completing your order.
Can I place a special order?
Don’t see what you’re looking for? Please contact us by email or phone and see if it can be specially ordered! We are more than happy to do this when we can. Please note, however, that since special ordered items are not normally carried in our inventory, they must be pre-paid and cannot be returned. Promotional discounts may not be applied to special orders, and we cannot take special orders during the month of December.
How fast will my order ship?
We understand that you want your order to arrive quickly, so we do our best to ship within 24 hours of receiving your order. Orders are received, processed and shipped from our site in Cape Town, Monday to Friday from 9 a.m. to 5 p.m for items that are in stock. Items that have a lead time will be dispatched as soon as the product is received from the vendor. If a lead time applies it will be noted in the product description. Products not currently held in stock may be subject to a delay of up 10 working days. Please note that orders placed after 2 pm on Fridays may not ship until Monday. *Some items are shipped directly from the vendor.
How do I track my order?
All customers are sent a shipment confirmation by email with tracking information once the order is shipped.
Some email carriers will direct these emails to your spam folder. To prevent this from happening, please add email@example.com to your address book.
What is your return policy?
Honest Toys will gladly accept your returned items within 14 days of purchase, however returned items must be in new, unused condition with all original packaging intact and tags attached. Please read the details of the Return Policy on our Returns Page before sending your return.
Exchanges: If you would like to exchange an item, you may send us your return, according to the return policy,and once refunded or given store credit, you may then place a new order.
Oh no! Did Honest Toys make a mistake?
We do our very best to avoid errors, but sometimes mistakes do happen, or packages may be damaged during shipment. If you receive an incorrect order, a package that is not yours, or is damaged, please contact us Monday to Friday between 9 am to 5 pm, so that we can help to resolve the problem. Please email firstname.lastname@example.org.
How can I change my order or cancel it after it has been placed?
In the event that you want to make changes to your order or cancel it, please call us within 12 hours of placing your order. If your order has not been shipped, we will help to change it or cancel your order and refund your method of payment. If it has been shipped, you have the option to refuse the package and it will be returned to us. Once we receive your returned package, we will refund you less shipping costs.